Return & Refund Policy

Watch Trends is an online reseller. We source products from our suppliers and sell them to you. Because of this, returns and refunds follow the supplier's quality-check process, and approvals can take a few working days.

There is no cancellation option on the website. Once an order is placed, it is sent for processing quickly.

If you still want to cancel, email watchtrends.online@gmail.com with your order ID and the reason for cancellation. Cancellation is subject to approval and is only possible if the order has not been dispatched. We will reply by email to confirm whether it has been accepted.

Prepaid orders: if a cancellation is approved, a cancellation or processing charge may be deducted from the refund. The amount depends on the stage the order has reached and any charges already incurred. Payment gateway fees are not refundable.

Cash on delivery (advance) orders: the advance of ₹29 paid at checkout is non-refundable and non-returnable, even if the order is cancelled or refused. It covers order processing and confirmation costs.

We accept return requests within 7 days of delivery, only for these reasons:

• The item is damaged or defective on arrival.
• You received the wrong item, colour or design.
• The item is missing from the package.

To raise a request, email watchtrends.online@gmail.com within 7 days of delivery with your order ID, a short description of the problem, and clear photos. Please also share an unboxing video if you have one. Requests without proof may be rejected.

We do not accept returns for change of mind, wrong size or fit preferences, minor colour differences caused by screen settings, or items that have been worn, used, altered or damaged after delivery.

• The watch must be unused, in its original condition, with all tags, packaging and accessories.
• Do not ship anything back until we approve the request and share the return instructions.
• Returns sent without approval, or returned in a damaged or used condition, will not be refunded.

Approved returns are collected by the courier from your delivery address where pickup is available. Otherwise we will tell you how to send it back.

Once the returned item is received and checked, we will confirm approval or rejection by email.

Approved refunds for online payments go back to the original payment method within 5 to 10 working days. Banks and payment providers set their own processing times.

For cash on delivery orders, the refund covers the amount you paid for the item. The ₹29 advance is not refunded. If the refund is made, it is sent to the bank account or UPI ID you give us.

If a replacement is available and you prefer it, we can send a replacement instead of a refund.

If you refuse a delivery without a valid reason, or are unreachable after repeated attempts, the order is returned to us. The advance on a cash on delivery order is not refunded in this case, and we may not accept future cash on delivery orders from you.

Warranty terms, where they apply, are stated on the product page. If none is stated, no warranty is offered beyond what the law requires.

Write to watchtrends.online@gmail.com with your order ID. We aim to reply within 2 working days.